Support
How can we help?
Most questions are answered below. If yours isn't, write to us and we'll get back to you.
Common questions
Do I need an account?
No. Choose Browse without an account to see the top pairs by volume. A free account lets you follow any pair, get an alert when its signal flips, and log your positions.
When does a signal update?
Only when a candle closes on its timeframe (1h, 4h, 1d or 3d). A signal is never computed on a half-formed bar, so nothing changes mid-candle.
I'm not getting notifications.
Check that notifications are allowed for Swing Signals in your phone's settings, and that you're signed in and following the pair. Alerts fire when a signal flips, a price level you set is reached, or a position hits its stop, a target or a PnL milestone. Still nothing? Email us with your device model and the pair.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your account email. We'll send a code to set a new one. If you signed in with Google, Apple or X, use that button instead; there's no separate password.
Can the app trade for me?
No. We never ask for exchange API keys or wallet keys, and the app can't place trades or touch your funds.
Does it cost anything?
No. Every feature is free, with no subscriptions or in-app purchases.
How do I change the language?
Open the account menu and choose the language. The app supports English and Tiếng Việt, or follows your phone's default.
How do I delete my account?
Open the account menu and choose Delete account. This permanently removes your positions, favourites, watches and alerts. See Deleting your data for details, or to ask us by email.
When you email about a problem, include your device, app version and the pair or screen involved, so we can reproduce it. See also our Privacy Policy and Terms of Service.